Frequently Asked Questions

Have a question? We've answered the most common queries about our products, ordering, delivery, payments and more to make your shopping experience as seamless as possible.

Where do you deliver?

We deliver nationwide across South Africa. Delivery costs are calculated at checkout based on your delivery address.

How long does delivery take?

How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email with your tracking information so you can follow your parcel's journey.

What payment methods do you accept?

We accept secure online payments via our checkout. Available payment options are displayed during checkout before you complete your purchase.

Can I return my order?

If you've received the incorrect product or your order arrives damaged, please contact us as soon as possible. We'll work with you to resolve the issue. For full details, please refer to our Returns Policy.

Can I cancel my order?

If your order has not yet been processed or dispatched, we'll do our best to assist. Please contact us as soon as possible after placing your order.

How should I store my nuts?

For maximum freshness, store your nuts in a cool, dry place away from direct sunlight. Once opened, reseal the packaging or transfer the contents to an airtight container.

Are your products suitable for people with nut allergies?

No. Our products contain tree nuts and are not suitable for anyone with a nut allergy.

How can I contact African Nut Company?

If you have any questions about your order or our products, please visit our Contact Us page or email our customer support team. We're always happy to help.

View all