Refund policy

At African Nut Company, we take pride in delivering premium-quality products that are carefully packed and inspected before they leave our facility. Due to the perishable nature of our products, we are unable to accept returns on food items unless they are incorrect, damaged or defective.

Returns

We do not accept returns for:

• Change of mind

• Taste preferences

• Products that have been opened or consumed

• Incorrect orders placed by the customer

If you receive an incorrect, damaged or defective product, please contact us within 48 hours of receiving your order. To help us resolve your claim quickly, include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

Our team will assess your claim and advise you on the next steps.

Refunds

If your claim is approved, we will offer one of the following, depending on the circumstances:

• A replacement product

• A store credit

• A full or partial refund to your original payment method

Approved refunds will be processed as soon as possible. Please allow 5–10 business days for the funds to reflect in your account, depending on your bank or payment provider.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it. We can only amend or cancel orders that have not yet been packed or dispatched.

Contact Us

If you have any questions about your order or wish to report an issue, please contact our customer support team. We'll be happy to assist and work towards a fair resolution.

Thank you for choosing African Nut Company.