Refund policy
At The Africa Nut Company, we want you to love every bite. If you're not completely satisfied with your purchase, we're here to help.
Our Satisfaction Guarantee
If you're not satisfied with your order for any reason, please contact us within 14 days of receiving your purchase. We offer a full refund or replacement for products.
To process your request, please email us at info@africanutcompany.com with:
- Your order number
- A brief description of the issue
- Photos of the product if applicable
Refunds
Once your request has been reviewed and approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery. We will arrange a replacement or issue a full refund at no additional cost.
Cancellations
Orders may be cancelled before they have been dispatched. Once an order has been shipped, our Satisfaction Guarantee will apply.
Contact Us
If you have any questions about your order or would like to request a refund, please contact us:
Email: info@africanutcompany.com
WhatsApp: 083 443 2700